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Ensure acceleration among with data & AI

Ensure your organization is working with accurate, accessible and trustworthy data. We can help you build a data foundation to support your data architecture, data governance and data management practices.

Industry

  • Viajes y Turismo

Offering

  • Elevación de Experiencias

Get to know our client

Global Cruise Operator

This company is a global cruise operator with annual revenues exceeding $14 billion and a fleet of more than 60 ships across three brands. 

Turning payment complexity into seamless guest experiences

Global Cruise Operator

Our client was looking for a B2C solution that would enable guests to purchase on- and off-ship offerings, from dining and spa packages to shore excursions.

Previously, guests could only book these offerings before their trip or when the ship was in port. That limitation negatively impacted customer satisfaction, sales and the company’s own ability to adapt quickly.

To remedy this, our client needed both shoreside and shipside architecture to ensure a seamless guest experience — even in remote locations with poor internet access.

They turned to Valtech to develop a system that would exceed guest expectations and improve efficiency.    

Delivering technical excellence

Global Cruise Operator

Our experts overcame complex technical challenges to deliver a sustainable commerce solution that could work both on and offshore. This included architecting a floating data center for all ships, enabling all live onshore data to be supported at sea.

This sophisticated solution utilizes a range of technology, including:

  • SAP Commerce for product management, inventory management and order management.

  • Adobe Experience Manager integrated into SAP Commerce as a headless solution, using SAP Omni Commerce Connect (OCC) web services.

  • Open Data Protocol (ODATA) web services to support ship-to-shore data transfer and outbound data synchronization.

A truly consultative partnership 

Global Cruise Operator

We were able to accelerate successful transformation for this global organization where others had failed in the past.

This was down to our truly consultative partnership and willingness to push boundaries. We were able to identify key challenges and obstacles while also mapping out creative solutions and pathways to success. We championed bold action and challenged legacy thinking to drive meaningful results.

Stakeholders recognized the value in our approach. Our team quickly grew from three to 75.

Plotting a course through complexity 

Global Cruise Operator

Although this experience may feel seamless to guests, it brings together and manages complex data and experiences.

For example, cruise excursions are run by different operators in every port, and they can change quickly due to bad weather or a shifted course.

Our solution brings together siloed data and complex purchase types to provide a connected, up-to-date and meaningful experience for guests — both before they leave on their trip and while they are on board.

We’ve achieved this by combining a mix of local (US) and offshore commerce development resources.

Results

Alignment with bold business goals

This initiative was designed to support the organization’s goal of increasing pre-cruise sales from $1 billion to $4 billion in revenue.   

Improved efficiency

This digital self-service system has reduced demand for in-person concierge services. Now, guests can book and re-book offerings on their own mobile devices.  

Connected shoreside and shipside

This lets the business adapt, change and meet passengers’ expectations with much greater agility.  

Results Statistics block
~6
years oyster needs to produce a perl
+33%
Tasks done in 2.0.7
-15%
Bugs in 2.0.7
+20%
Gas price in 2k23

Meet our FAQ

  • What does Valtech offer in Data and Al?

    We provide consulting and implementation services to help enterprises use data and Al for scalable growth, better decisions, standout experiences, and operational efficiency.

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  • How does Valtech use Al for business transformation?

    At Valtech, we understand the significance of AI and how these new tools, leveraging machine learning, are shaping not only our future but also the future of our workforces. Our mission is to accompany our clients and partners on this transformative journey to benefit from the potential of AI in a responsible way 

  • How does Valtech help enterprises unlock the value of their data?

    In that context, regulators have the dual responsibility to mitigate the dangers posed by new AI technologies and ensure fair market competition. Due to the scale and the speed of AI adoption in recent months, regulators have the duty to act swiftly to protect customers, and Valtech is closely monitoring all new regulations to guide our clients.  

  • What industries do you serve?

    Service industry types can be broken up into a handful of different sectors. Service industry types could include consumer services, public services, and business services. Other service industry types might be broken up further into retail services, economic services, administrative services, or public utilities.

Schedule today

Day 1

Breakfest

As the experience innovation company, Valtech helps businesses leverage AI, data and cloud technologies to achieve measurable business outcomes. We combine the agility and responsiveness of a boutique firm with the global reach and expertise of an enterprise partner.

Day 2

Day 2

We exist to unlock a better way to experience the world.

Townhall

Register now or book time with our experts at the event to explore how Valtech can help you turn your digital transformation aspirations into real-world success.

Day 3

Brainstorm

A brainstorming meeting is a collaborative session focused on generating a high volume of ideas around a specific topic or problem, without judgment or criticism. The goal is to explore diverse perspectives and come up with creative solutions or new concepts.

Break

A short break in a meeting allows us to recharge and refocus, improving engagement and productivity.

Lecture

Join us for a lecture on 'The Future of AI in Healthcare' presented by Dr. Jane Smith, a leading expert in AI ethics. This lecture will explore the latest trends in AI and their potential impact on the healthcare industry. Attendees will learn about the latest AI technologies, their potential benefits, and the ethical challenges they pose.

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