With more than two decades of experience building and supporting effective public sector digital and data services, Valtech has always been a public sector partner you can trust.
With our acquisition of Kin + Carta, who were ranked the sixth fastest-growing technology company in the UK public sector on Tussell and techUK's prestigious Tech200 list, we have solidified that reputation.
We help clients navigate the challenges and opportunities of citizen experience, service innovation and data-driven decision-making. With 40 successful service assessments passed and a range of awards received for the effectiveness of the services we have delivered, Valtech has the experience, flexibility and rigour to smoothly and effectively deliver and transform.
We understand that delivering exemplary digital transformation isn't just about technology. It's about transforming the way we deliver public services to solve the whole problem for citizens, our institutions and our society.
We have earned a reputation for excellence as a responsible partner. We are known for our quality, value and collaborative approach. We’re a partner for the long term, able to understand the human needs and deliver services that improve digital take-up and then keep improving and optimising the experience, service and outcomes.
A digital transformation partner for the real world
In the real world, you don’t need big promises about transformation or the endless scoping studies that accompany them. You need progress. By combining deep industry expertise, user research excellence, data-intelligence, world-class engineering and seamless delivery, we’re setting out to prove why it’s time for a new approach to making progress.
Partnering with Valtech for public sector projects means:
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We're not just a supplier. We're a partner. We work alongside you, developing and growing your teams' knowledge and confidence with tried and tested methodologies for transferring knowledge.
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Keeping users at the heart of the digital experience. From discovery through to alpha, beta and live, we research, engage and listen to users at every stage.
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Government standards compliance. We test for quality at every stage to exceed the required service standards so you can be confident that your project will pass assessment every time.
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Creativity and innovation. Compliant shouldn’t mean dull. Our teams are committed to getting to know the human behind the user so we can address their individual needs and create delight, even in the most mundane of services.
How we can help you with your challenges
Who we work with
Valtech’s work in the public sector spans years and multiple projects. Our public sector clients include:
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The Department for Transport. We manage the DfT Blue Badge scheme. We’ve increased the scheme’s digital uptake from 37% to 84%.
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The Department for Work and Pensions (DWP). We improved the user experience for more than 400,000 job seekers on behalf of the DWP.
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The Office for Zero Emission Vehicles (OZEV). We used data analytics to improve charging point user experiences to inspire the shift toward electric vehicles.
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Transport for London. We helped TfL drive cost savings and reduce lost customer hours in a world first for the Apple iPad.
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LNER. We increased revenue by 13% with the delivery of a new ticket booking system.
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Trade Remedies Authority. We delivered a digital vision and strategy that empowers the Trade Remedies Authority to progress toward being a truly digital-first trade remedies authority.
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UK Policing. We work with the UK’s regional Police Forces to benchmark and improve citizen-facing services and contact centres.
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The Planning Inspectorate. We serve as the Planning Inspectorate's digital transformation partner, providing comprehensive digital services that support the entire planning and appeals journey.
The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.
— Diana Guerra, Head of Blue Badge Policy
An established public sector supplier
We are present on all major digital public sector frameworks, including:
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Tech Services 3
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And many other specialist frameworks
We maintain ISO27001 and Cyber Essentials Plus Certification, and we can deploy teams with a range of security clearances.
Contact our specialist team to learn more or to discuss your challenges.
